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Orders

Introduction

To place your orders on our website you must be logged in to the platform, according to the defined access data. If you are not registered, you need to register in order to access the content available on our Online Store.

Articles in the Online Store will be viewable according to article families/subfamilies. The arrangement of the articles can be defined according to the default order (alphabetically), by popularity, by recent articles or by ascending/descending price. Selected items should be placed in the “Shopping Cart”. Here you can add, change or remove any article.

Once you have made your purchase, all items you wish to purchase have been added to your “Cart” and the next step will be the completion of your order. For this purpose, the customer must verify and confirm all the constant data and submit their order. To the customer have the record of the order, you can send it to your email.

The delivery address of the ordered items will be that stated in the order form. If you would like to change delivery address, we appreciate your referral to the new address.

Once the order is placed and all the necessary checks are made by L. Pinto Monteiro, Lda, including the confirmation of the supply conditions, the customer will be contacted.

Shipping costs will be applied per order. However, for purchases of €250.00 or more, will not be charged costs for delivery to Portugal Mainland. The exact price of each shipment will depend on the weight/volume of your order. The transportation cost values show the legally established rates and taxes. For shipments to the Azores and Madeira as well as international destinations, shipping costs are under consultation.

Regarding product availability, and unless extraordinary circumstances occur, we will send your “Purchase Order” within 5 days (to Portugal Mainland). For shipments to Azores and Madeira as well as international destinations, delivery times will be defined case by case.

However, delays may occur for any of the following reasons:

  • Specialized articles;
  • Unforeseen circumstances;
  • Problems in the delivery zone.

We do not deliver on Saturdays, Sundays and holidays.

In order to receive your order, you must ensure that someone is at the address indicated, within the defined delivery period, from 09:00 to 19:00.

The invoice will accompany your order or may be sent by mail within 5 days after delivery.

The customer may modify or withdraw the order within 24 hours of its validation. For this purpose, the customer should contact us by email: [email protected].

1. Tracking your order

  • Shipping to your address

Check the status of your order at any time by sending an email to [email protected], entering your order number.

In addition, as soon as your order leaves our warehouses, we will send you an email or you will be contacted by telephone.

  • Pick up at our facilities

If you have chosen to pick up your order in our warehouses, we will inform you by email or by telephone that your order is available to pick up, with a maximum of 5 days.

2. I haven't received my order yet

If you have not yet received your order and have previously received an indication that your order has been shipped, please contact us via email or telephone to verify the status of your order with the carrier.

3. I didn't receive all items from my purchase

If any item is not available for delivery, we will send you an email indicating the unavailable items. Once the article is available again for delivery, we will contact you for your validation.